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Whether you have a question about a pergola order or need help choosing the right greenhouse, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger structures like pergolas and saunas may have specific delivery details noted on each product page.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery every step of the way. If you have questions about your shipment, send us an email and we will look into it.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your backyard, please review our Return Policy page for full details on how to start the process. We want you to feel confident in every purchase.
Can I exchange an item for a different size or model?
Yes, exchanges are available within our 30-Day Returns window. Whether you need a different greenhouse size or a different pergola configuration, just contact us and we will walk you through the exchange steps.
How do I choose the right pergola or greenhouse for my space?
We recommend starting with your available yard dimensions and considering factors like sun exposure, intended use, and local weather conditions. Each product page includes detailed measurements and specifications. Feel free to email us photos of your space and we can offer personalized suggestions.
Are the outdoor saunas difficult to assemble?
Our saunas are designed with clear assembly instructions and pre-cut components to simplify the process. Many customers complete setup over a weekend. Product pages include assembly details, and our team is available to answer questions if you need guidance along the way.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to answer every inquiry within 24 hours during business days.
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Curated With Care
Owned and operated by Little Way Mercantile LLC, every product is selected to help you build your backyard haven.
Thoughtful Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with 1 to 3 day handling.
